AlkaViva Return Policy
Phone +40758638401 before Returning any Product.
AlkaViva only offers quality products at affordable prices. We provide as much information, as possible, on our products in order to help you make a correct choice.
If unsure, you are welcome to contact us on our Toll Free customer service line.
Water Ionizer Return Policy
We invite you to try out our new range of AlkaViva water ionizers and enjoy the benefits for 30 days.
We are so sure that you will be satisfied with your AlkaViva water ionizer that we offer you a 30 day money back guarantee. If at any time in the first 30 days you wish to return your unit, we will give you a full refund, less 30% restocking fee, as long as your water ionizer is returned in as new condition and in its original packing.
“As new condition” means the water ionizer is not scratched, damaged or broken in any way and is returned with all the hoses, connectors, parts, manuals and DVDs etc.
If you have NOT used any product, and NOT broken the manufacturer’s seal on the box, you can return the products within 30 days of purchase for a full refund.
The original shipping charges will not be refunded and return shipping charges must he prepaid by the purchaser.
We are the largest distributors of alkaline water ionizers in the US with quality service second to none. We also export Emco Tech ionizers to Bout 30 countries worldwide. We value our customers and are very grateful for referrals. This is why we promote such a generous return policy and why we can do with confidence based on years of growth and happy testimonials.
Return Policy for Other Items (not water ionizer)
If you have NOT used any product, and NOT broken the manufacturer’s seal on the box, you can return the products within 30 days of purchase for a full refund less shipping cost..
If you have broken the manufacturer’s seal or used the product in any way, you may return the product (exceptions are books and DVDs), subject to a 30% restocking charge within 30 days of purchase. The original shipping charges will not be refunded and return shipping charges must he prepaid by the purchaser.
No return can be accepted without our prior authorization.
Please call +40758638401 to receive your *Return Merchandise Authorization Number (RMA#).
Refunds are paid directly back into the Credit Card or account used for the purchase.